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594 items found

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Customer Service is Customary Service

by Mike Donoghue

Although there are success stories of corporations employing superior phone, email and chat-response services to more quickly react to customer technical problems, there are situations where these solutions are impractical or do not sufficiently reach the intended audience.

Customer Service Strategies

by Vyom Bhuta

The best way to determine your vital customer service strategy is to take a look around. What strategy types are you used to? Find out A.S.A.P.

Customer-Facing Ground Rules

by Andy Jordan

Customer-facing project teams are the face of the organization, and that has to mean something. We need to help project teams understand the ground rules that they are operating within--and what is expected of them.

Customers Still Don’t Know What They Want

by Andy Jordan

One of the common complaints about traditional project management methods is that they collide with customers who don’t know what they want or keep changing their minds. Agile approaches can help, but you still have to manage the customer — and the requirements!

Customizing Your Project Pre-Check

by Drew Davison

Wrapping up our series on developing a decision-making process to manage complex change initiatives, here are guidelines for customizing a project pre-check framework to optimize its value for your organization.

Cut Defects, Not Corners

by Alan Koch

The pressure on software project teams to reduce costs and stay on schedule should dictate more -- not less -- investment in appraisal activities. Done properly, they can help reduce the most expensive item of all: the cost of failure. But some methods for detecting and removing defects are more effective than others.

Cut To The Chase

by Karen McIsaac

Methodologies are the road maps that help guide a project to its end result, but an overemphasis on forms, charts and checklists often distracts project managers and teams from the ultimate goal: the delivery of the project’s objectives. Sometimes, a methodology needs downsizing.

Cutting Costs Curtail Crisis

by Mike Donoghue

As the stock market continues to be volatile and a recession seems to be looming on the horizon, it’s prudent to consider that your company may experience an economic downturn that can lead to layoffs or reductions in resources.

CxO Corner

by [email protected]

John Baldwin, new CEO of on-demand PPM solutions provider Daptiv, shares his plans for the company, and where he thinks the industry is headed.

CXO Corner

by Sainath Nagarajan, PMP

Kara Marx, chief information officer for Methodist Hospital of Arcadia, discusses the challenges of balancing strategic goals with innovation, building consensus among diverse constituencies, and simplifying communication and methodologies.


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