Some things in life are inevitable--unfortuntely, customers are not. You have to build a strategy to get and keep customers, based on who your customers are. Different types of customers require different CRM approaches, but one thing is certain: You can't afford to ignore CRM.
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Troubleshooting geographically distributed agile teams is difficult--made even more difficult because you can’t see the people you need to talk to. Don’t assume it’s the first problem you consider.
Project teams quite often assume that the product manager is a true partner--and when a project is under scrutiny or stress, the product manager can transform into a very tough adversary and oftentimes a combative stakeholder. Put yourself in a product manager’s shoes for a change! Let’s explore a couple of myths about product managers that should hopefully spark a new level of collaboration and success…
We received many questions during our December Book Club Q&A Closing Webinar - The Social Project Manager We didn’t have time to answer them all, so the presenter responds to additional questions here.
Project managers must get into the habit of talking about projects in business terms. It can help to reduce communication problems, and smooth the way for customers and teams to work more effectively together. Project proposals are a real good place to start, even if it means writing them retrospectively after the work has been approved.
For big complicated projects, the process of schedule update data collection can take many days. This is where one of the most common questions arises: Which data date should you consider?
Five steps to making better ones.
Bad choices. Endless bickering. Lost opportunities. Wasted time. Does your team suffer from any of these decision-making ills? If so, it's not alone.
Identifying project risks is a struggle for even seasoned project professionals. As part of a risk breakdown structure, decomposition is an exercise that can help you and your team members identify realistic potential events that could impact the project.
In the midst of a project, you do what you need to do in order to get things done and meet the requirements and deadlines of the project. After the fact, though, you may need to decompress the issues that occurred.