In the first of a three-part series on earned value management, a survey of government IT shops shows the performance-tracking methodology is much-admired, but scarcely applied. Lack of knowledge, training and, perplexingly, senior management interest are the foremost challenges.
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In the second of our three-part series on earned value management, experienced practitioners share some trends, best practices and pitfalls. Plus, profiles of two successful EVM applications in the public and private sector.
This book review takes a look at the art of schmoozing in Mr. Shmooze: The Art and Science of Selling Through Relationships.
Companies that are unable to communicate lose money and clients. In times of crisis, the call center is vital. And with new technological advances, there are a considerable number of options to choose from.
Some view project status as a necessary evil; done poorly, it is. But many successful project leaders use the status process to add value to their efforts, including better communication with management, team members and customers. Here are some proven ground rules for preparing and presenting effective status reports.
If you haven't given much thought to registering desired domains, you better start thinking. Early action can eliminate headaches down the road.
Phone blues giving your customers a coronary? No need...read this and fix your problems before they get out of hand.
With the more recent introduction of IT outsourcing, many individuals are crying foul. Somewhere between hard answers and soft decisions will be the best platform for you if the outsourcing service question is raised at your firm.
When it comes to hardware and software, great training truly relies upon great content integrated with great presentation.
Project post-mortems tend to get short shrift in the fast-paced business world. Project managers and teams barely catch their breath before moving on to the next goal. But looking back can be invaluable. In studying myriad details of completed projects, the University of Virginia’s IT program is uncovering common causes of failure, and identifying ways to improve tomorrow’s projects.