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Motivation and Productivity: Deming's Points Nos. 10-13

by Tom Keenze January 4, 2001

Happy workers are productive workers. Keeping your workforce happy and motivated is the best way to keep your business productive and success ful in the long run.

Deming's Point No. 8: No Fear

by Tom Keenze December 11, 2000

Thinking about scaring loyalty into your employees? Think again. What you will most likely end up with are dissatisfied, disloyal employees who are afraid to do anything innovative or productive. Erase the fear if you want to see real results.

Deming Point #7: Leadership for a Change

by Tom Keenze December 6, 2000

If you've been paying attention, you know that the success of CRM depends on changing the culture of your organization. The only way to do that is through effective leadership--no easy accomplishment. Figure out what it means to be a leader, and then choose the style that works for you and your team.

Quality Is King: Deming's Point No. 3

by Tom Keenze November 20, 2000

You're not going to have customers to manage if your business isn't providing quality. Here's a quick review of Deming's TQM concept; it's worth a reminder.

Dealing With Difficult People

by Tom Keenze October 30, 2000

There's no getting around it—sooner or later, you're going to have a client or co-worker who's a little hard to handle. Understanding personality types and catering your style of communication are the keys to managing these difficult people successfully.

Make a Statement: Creating the Vision, Mission and Values

by Tom Keenze October 17, 2000

If you want to really bring your CRM efforts together, you need sound statements to put your team on a single path to success.

Six Steps to Transformation: More Than Making a Wish

by Tom Keenze October 9, 2000

Organizational transformation isn't anything magical. It's a matter of taking a few calculated steps in the right direction. And it can do wonders for your business.

Turning Plans Into Action

by Tom Keenze September 13, 2000

What are you doing? If you're like most American businesses, you aren't doing anything except talking and planning. Here's the message: It you want something done, just do it.

Change for the Better

by Tom Keenze August 28, 2000

When the U.S. military wants to turn civilians into soldiers, it breaks them down and rebuilds them. The same goes for your organization. Major change requires equal parts preparation, execution and follow-up.

Spotlight on CRM

by Tom Keenze August 14, 2000

What's your business focus? If it's something other than your customers, you may want to rethink it. Your business is nothing without your customers. That's the whole idea behind CRM--knowing your customers, making them happy and keeping them happy.

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