Successful projects deliver value; they benefit their organizations. But many organizations bring a haphazard approach to benefits realization, from unrealistic business cases to short-sighted decisions during execution to a stunning lack of post-delivery accountability. Let's take a look at these issues, and what can be done about them.
CRM tools can offer tremendous insight into your customer base and their needs. Are you leveraging that information? For most organizations, there’s a better approach than the status quo--and the information is already at your fingertips.
Newer information and communications technology is constantly phasing out existing information and communications technology. Will e-mail and social networking go the way of cold calling and faxing?
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"Thousands of candles can be lighted from a single candle, and the life of the candle will not be shortened. Happiness never decreases by being shared." - Buddha |
