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186 items found

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Change IT with ITIL

by Ian Whittingham, PMP

Knowing when and how to engage with key groups in the release of your project deliverables is a crucial aspect to achieving project success. And this is where ITIL can be of most value to the project manager in the trenches: by providing insight and guidance on how to accomplish this important step.

Overcoming Cultural Resistance to ITIL

by Vijay Sankaran

Does an organization overcome cultural barriers and organizational resistance to implementing ITIL? Here are several elements that are critical to propelling the organizational change required to make ITIL implementations successful.

Book IT

by Michael Wood

The IT Infrastructure Library recently underwent a major revision to version 3. Here we look at five major phases--or books--that represent ITIL’s new lifecycle approach to service management.

Service Desk for ITIL

by Mike Donoghue

To find the heart of an effective product and service enterprise, one needs only to take a look at their service desk. And when examining the broad coverage of ITIL, service management stands strong.

Library Card

by Sunil Sharma

What can the IT Infrastructure Library--and certification--do for you? Read on to find out.

Continuity Planning & Disaster Recovery: ITIL Style

by Michael Wood

This article focuses on the continuity management and disaster recovery component of ITIL, the Information Technology Infrastructure Library that was developed by the UK Government and is now part of the Joint Framework for IT Governance.


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