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Knowing when and how to engage with key groups in the release of your project deliverables is a crucial aspect to achieving project success. And this is where ITIL can be of most value to the project manager in the trenches: by providing insight and guidance on how to accomplish this important step.
Does an organization overcome cultural barriers and organizational resistance to implementing ITIL? Here are several elements that are critical to propelling the organizational change required to make ITIL implementations successful.
The IT Infrastructure Library recently underwent a major revision to version 3. Here we look at five major phases--or books--that represent ITIL’s new lifecycle approach to service management.
To find the heart of an effective product and service enterprise, one needs only to take a look at their service desk. And when examining the broad coverage of ITIL, service management stands strong.
What can the IT Infrastructure Library--and certification--do for you? Read on to find out.
This article focuses on the continuity management and disaster recovery component of ITIL, the Information Technology Infrastructure Library that was developed by the UK Government and is now part of the Joint Framework for IT Governance.
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If you look at it, manure isn't such a bad word. You got the "newer" and the "ma" in front of it. Manure. - George Costanza |
