En tant que chef de projet, j'ai souvent rencontré ou été témoin de situations où les parties prenantes ralentissent un projet par ignorance. Ignorance de ce qu'est un projet et pourquoi elles doivent désigner un chef de projet si elles souhaitent un minimum de garanties pour son bon déroulement.
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In this Webinar, we’ll discuss mechanisms to jumpstart your CX transformation practices and support your workforce become more customer-centric. We'll draw upon scenarios that many companies face to offer brief solutions and tangible actions you can adopt in your journey towards delivering a superior customer experience. We will cover topics such as customer journey mapping, voice of the customer exercises, creating a customer-centric maturity model, establishing the processes, playbooks, and templates to drive outcomes that achieve greater customer retention, renewals, and upsells.
When initiating a high profile project there is a very good chance that you will start on the back foot, already one week behind a schedule that still needs to be agreed. In this session, we use a very simple analogy to illustrate why you would not want to reach for the low hanging fruit immediately.
The journey to Adaptive and Servant Leadership is a long one, it doesn't happen over night and it takes conscious effort to get there. I want to share some of the best tips we've learned from the real world on how to navigate this journey and help others do the same.
How to leverage and embrace Agile Scrum Framework to smoothly inject agility in the mindset of an organisation? With the ever-changing market behaviour and the uncertainty of economy further impacted by the COVID-19 pandemic, future outlook for many businesses remains unpredictable. Today and more than ever, adopting and embedding agile methodologies when launching and executing transformations is the most suitable adaptive and flexible way to optimize investments.
Board meetings require proper etiquette to ensure efficiency and content. Proper etiquette also supports the lively and spirited discussions that are commonly the norm at many board meetings. Those who participate at board meetings must also ensure that they are speaking at the meeting in observance of legal and ethical principles. Program and project managers are increasingly being called upon to attend or participate at board meetings - - - So are you prepared if you get asked?
Advanced data analytics has the potential to transform the delivery of project management beyond all recognition. If we don’t adapt, other professionals will fill the void.
Advanced Work Packaging is the Construction Industry Institute’s (CII) newest best practice. AWP is a powerful method for aligning project stakeholders and improving overall project performance. AWP provides recommendations for the complete project lifecycle, including (but not limited to) Front-End Planning and construction execution (WorkFace Planning). In this session, the presenter, an industry member of the CII research team, will provide an overview of: • Advanced Work Packaging, WorkFace Planning and Front-End Planning • The Benefits of Advanced Work Packaging • How Advanced Work Packaging Works • The Critical Factors for Success
Advanced Work Packaging (AWP) can effectively align different construction project perspectives for greater project productivity and predictability. Don’t miss the opportunity to discover through this webinar Advanced Work Packaging, an innovative disciplined execution approach that improves project outcomes by proactively aligning planning and execution activities throughout the project life cycle, from project set-up to start-up and turnover.
We all know that life is not in black and white, nor is Project Management. Experienced Project Managers know when and how to adapt the project management tools and techniques so that they can help the most, are relevant, and add value to their projects and organizations. This presentation advocates for using Agile practices, even in waterfall projects, and gives examples from real life situations where specific practices were successfully used. The advantages and possible setbacks will be illustrated and discussed with the audience.