3M Company has built a solid reputation around innovation, quality and ethical conduct. Quality today is much more than just designing and delivering exciting, reliable product. “Customer Experience” includes quality at every interaction of the supplier-customer relationship. This presentation will share some of 3M’s best practices around designing and delivering innovative, highly valued solutions and service for consistently superior customer experiences. Best practices such as 3M’s culture of employee engagement, NPI, NTI, Customer-Inspired Innovation, Insights to Innovation, QFD, PPU, Quality Playbook, and the use of social media to drive customer engagement for word of mouth marketing will be introduced.
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This webinar is for project managers who are seeking new tools and approaches. While this presentation is not in any way meant to be a thorough discussion or analysis of Gemba Kaizen, it touches on how to apply specific Kaizen techniques and processes towards ANY project, and more importantly how to have a Kaizen mindset to improve policies, processes, and morale while, or through, the act of reducing waste (Muda).
Closing Q&A webinar for April 2017 Book Club on Managing and Leading People through Change by Julie Hodges
April 2018 Book Club Q&A Closing Webinar – Collaboration Tools for Project Managers: How to Choose, Get Started and Collaborate with Technology
Closing Q&A webinar for April 2018 Book Club on Collaboration Tools for Project Managers: How to Choose, Get Started and Collaborate with Technology by Elizabeth Harrin.
April Book Club - What to Do When You're New; How to Be Comfortable, Confident, and Successful in New Situations
Closing webinar for April Book Club on What to Do When You're New; How to Be Comfortable, Confident, and Successful in New Situations
This webinar will discuss recent data examining whether agile methodologies are more successful than traditional methodologies. Attendees will learn which aspects of agile has led to successful outcomes.
Are you an Agile project manager or an Agile project leader? And why does that question matter? *Rescheduled*
As Agile and agile thinking has continued to gain traction in organizations beyond the software development teams, project managers are left wondering what it all means to them. Some Agile practitioners promote the idea the PMs are no longer needed once you make the transition to using a practice such as Scrum. Does this mean that the PM role will become obsolete in Agile organizations? Or does it mean that the role of traditional project manager needs to transform to being a agile project leader? If you are a PM in an organization making the transition to Agile, come find out what it means to you and what you need to do start the transformation to becoming an Agile Project Leader.
A clean rear view mirror makes you a better driver. Are you making use of yours? Teams of 5 or 25, in Agile or traditional set-up, new to agile or in this for years - they all stop once in a while to look back and plan ahead. But not all get the magic results they expect. This webinar is about maximizing the effect of your retrospectives - how often to have them, how to set them up, how to make them useful and constructive. The presenter will review how to avoid hours of complaining or another meeting people try to get out of. It is about retrospectives people actually WANT to attend, about behaviors from real teams that made it and from some that didn't.
Assertiveness is the ability to stand up for what you believe and express your ideas, opinions, make suggestions or recommendations and feel confident that your expressions are just as worthy of sharing as anyone else’s. As your assertiveness improves, so will your productivity and efficiency. You will soon see how being assertive allows you to work with people to accomplish tasks, solve problems, and reach solutions. Assertiveness is a skill and like all other skills it can be learned. Being assertive and maintaining a proper balance is a necessity for project success.
Gert Staal explains how innovation capability can be assessed. This is the 4th webinar in the series.