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958 items found

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Applied to Life: Translating VOC to Superior Customer Experience

May 21, 2015 12:30 PM EDT (UTC-4)
PREMIUM webinar

3M Company has built a solid reputation around innovation, quality and ethical conduct. Quality today is much more than just designing and delivering exciting, reliable product. “Customer Experience” includes quality at every interaction of the supplier-customer relationship. This presentation will share some of 3M’s best practices around designing and delivering innovative, highly valued solutions and service for consistently superior customer experiences. Best practices such as 3M’s culture of employee engagement, NPI, NTI, Customer-Inspired Innovation, Insights to Innovation, QFD, PPU, Quality Playbook, and the use of social media to drive customer engagement for word of mouth marketing will be introduced.

Applying Gemba Kaizen and CI Principles in Non-Kaizen Enterprises

Jan 30, 2019 2:00 PM EST (UTC-5)
PREMIUM webinar

This webinar is for project managers who are seeking new tools and approaches. While this presentation is not in any way meant to be a thorough discussion or analysis of Gemba Kaizen, it touches on how to apply specific Kaizen techniques and processes towards ANY project, and more importantly how to have a Kaizen mindset to improve policies, processes, and morale while, or through, the act of reducing waste (Muda).

Are you an Agile project manager or an Agile project leader? And why does that question matter? *Rescheduled*

Feb 11, 2016 2:00 PM EST (UTC-5)
PREMIUM webinar

As Agile and agile thinking has continued to gain traction in organizations beyond the software development teams, project managers are left wondering what it all means to them. Some Agile practitioners promote the idea the PMs are no longer needed once you make the transition to using a practice such as Scrum. Does this mean that the PM role will become obsolete in Agile organizations? Or does it mean that the role of traditional project manager needs to transform to being a agile project leader? If you are a PM in an organization making the transition to Agile, come find out what it means to you and what you need to do start the transformation to becoming an Agile Project Leader.

Are You Making the Most Out of Your Retrospectives?

Feb 19, 2020 11:00 AM EST (UTC-5)
PREMIUM webinar

A clean rear view mirror makes you a better driver. Are you making use of yours? Teams of 5 or 25, in Agile or traditional set-up, new to agile or in this for years - they all stop once in a while to look back and plan ahead. But not all get the magic results they expect. This webinar is about maximizing the effect of your retrospectives - how often to have them, how to set them up, how to make them useful and constructive. The presenter will review how to avoid hours of complaining or another meeting people try to get out of. It is about retrospectives people actually WANT to attend, about behaviors from real teams that made it and from some that didn't.

Ask the Expert Webinar Series - Agile For Rest of Us

Sep 18, 2020 12:00 PM EDT (UTC-4)
webinar

The Ask the Expert Webinar Series is an extension of the Ask the Expert Program offered at PMI® Global Conference. Each year, experts from the ProjectManagement.com community offer one-on-one sessions to conference attendees, acting as mentors, coaches, and sounding boards for Project Managers at varying stages of their careers and across industries. Gain access to these leading project management and industry experts through the Ask the Expert Webinar Series – ask your most pressing Project Management questions, seek career advice, and gain insights into industry trends. Please join the webinar prepared to pose questions to the experts!

Ask the Expert Webinar Series - Talent Management

Jun 16, 2020 12:00 PM EDT (UTC-4)
webinar

The Ask the Expert Webinar Series is an extension of the Ask the Expert Program offered at PMI® Global Conference. Each year, experts from the ProjectManagement.com community offer one-on-one sessions to conference attendees, acting as mentors, coaches, and sounding boards for Project Managers at varying stages of their careers and across industries. Gain access to these leading project management and industry experts through the Ask the Expert Webinar Series – ask your most pressing Project Management questions, seek career advice, and gain insights into industry trends. Please join the webinar prepared to pose questions to the experts! Please note that this webinar is not PDU bearing.

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