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89 items found

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Engage! Involve the Customer to Manage Scope

white paper
by Dean Leffingwell

[This Article Provided Courtesy of PMI]

Most projects start off by asking twice as much as is possible given the existing resources. This shouldn't be accepted as just "the way things are"--we can partner with the customer to keep application development scope in line.

Managing Customer Expectations

white paper
by Naomi Karten

Your customers' level of satisfaction can be affected by changes in either their expectations or your performance. That means you have to pay attention to both. Learn how here.

Obtaining Useful Customer Feedback

white paper

Getting your customers' feedback can help you understand best what they want, need and liked or disliked. Gathering feedback is often seen as a means to an end, rather than a proactive continuous way to better your overall strategy.

Scope Management Using the Project Definition Rating Index (PDRI)

white paper
by G. Edward Gibson, Jr.; Peter R. Dumont; and John R. Fish

[This Article Provided Courtesy of PMI]

The Project Definition Rating Index is a revolutionary tool, an easy-to-use checklist that identifies and precisely describes each critical element in a project scope definition package. The PDRI allows a project team to quickly analyze the scope definition package and predict factors that may impact project risk.

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