Project Management
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Critical Supervisory Interactions

by Joe Wynne

This presentation has been designed to proactively reduce ineffective supervisory actions that have been identified as critical to employee satisfaction and workforce performance. It clarifies the role of the supervisor in implementing effective strategies to handle employee performance and behavior problems, both major and minor. If supervisory competency in these areas is inadequate, this presentation can be delivered in the Activation Phase of the project.

Customer Information System Acceptance Test Plan


Improved deliverable! The new CIS system isn't ready for prime time until business users have tested it. This plan provides guidance on the how, who, when, where, why and what of acceptance testing.

Customer Questionnaire


Feedback from your customers is valuable if you want to know how you are meeting their needs. This easy-to-use and understand questionnaire will give you an excellent idea of how to improve what needs improving and to continue doing what's right in the eyes of the customer.

Customer Service Model Business Reengineering Project Plan

project plan

Putting together a whole new customer service model (CSM) is a challenge, particularly if you do it in less than a month. This sample report in Word is an in-depth analysis of a business problem re: customer service/helpdesk and a detailed set of recommendations and plan for how to reengineer the business to improve customer service operations.

Customized Package Sign-Off


COTS, customized, and ready to go! Use this checklist to verify deployment-readiness and record issues that have arisen during customization and implementation of your application package.


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