Project Management
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Customer Information System Acceptance Test Plan


Improved deliverable! The new CIS system isn't ready for prime time until business users have tested it. This plan provides guidance on the how, who, when, where, why and what of acceptance testing.

Customer Involvement

PREMIUM presentation

You're not just managing a project, but working with a customer. This presentation walks you through customer involvement in the project management setting.

Customer Questionnaire


Feedback from your customers is valuable if you want to know how you are meeting their needs. This easy-to-use and understand questionnaire will give you an excellent idea of how to improve what needs improving and to continue doing what's right in the eyes of the customer.

Customer Service Model Business Reengineering Project Plan

project plan

Putting together a whole new customer service model (CSM) is a challenge, particularly if you do it in less than a month. This sample report in Word is an in-depth analysis of a business problem re: customer service/helpdesk and a detailed set of recommendations and plan for how to reengineer the business to improve customer service operations.

Customized Package Sign-Off


COTS, customized, and ready to go! Use this checklist to verify deployment-readiness and record issues that have arisen during customization and implementation of your application package.

Customized Team Monitoring Planner

PREMIUM deliverable
by Joe Wynne

Project teams come in many different abilities, so they should be managed in different ways. Use this tool to define strategies for each team.

Cutover Strategy

PREMIUM presentation
by Vinod Kumar Paidakula

This presentation details the various steps needed to manage project cutover efficiently. Project managers can use this template and customize it to meet their project cutover needs. The cutover example in the presentation is for a very large IT implementation spawning multiple countries, so not all steps might be needed for smaller projects.


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