Implementing a custom application requires a comprehensive strategy. This guide will aid you in developing and administering that strategy.
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Improved deliverable! The new CIS system isn't ready for prime time until business users have tested it. This plan provides guidance on the how, who, when, where, why and what of acceptance testing.
You're not just managing a project, but working with a customer. This presentation walks you through customer involvement in the project management setting.
Feedback from your customers is valuable if you want to know how you are meeting their needs. This easy-to-use and understand questionnaire will give you an excellent idea of how to improve what needs improving and to continue doing what's right in the eyes of the customer.
Did you do a good job on your project? What could you improve? Let the client tell you with this satisfaction survey.
Putting together a whole new customer service model (CSM) is a challenge, particularly if you do it in less than a month. This sample report in Word is an in-depth analysis of a business problem re: customer service/helpdesk and a detailed set of recommendations and plan for how to reengineer the business to improve customer service operations.
COTS, customized, and ready to go! Use this checklist to verify deployment-readiness and record issues that have arisen during customization and implementation of your application package.
Project teams come in many different abilities, so they should be managed in different ways. Use this tool to define strategies for each team.
This presentation details the various steps needed to manage project cutover efficiently. Project managers can use this template and customize it to meet their project cutover needs. The cutover example in the presentation is for a very large IT implementation spawning multiple countries, so not all steps might be needed for smaller projects.
Use this cutover plan spreadsheet in conjunction with the Cutover Strategy presentation, which details the various steps needed to manage project cutover efficiently.