A technique used to identify and examine the actions and/or outcomes that will produce satisfaction for the customer of a value stream. When used in conjunction with Customer Value Stream Interaction Analysis and Event Analysis, a complete value stream profile is developed to guide reengineering initiatives.
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The technique used to identify and scope an enterprise's value streams and the customers it serves. Used in conjunction with Event Analysis and Customer Satisfaction Analysis, this technique identifies all interactions between the customers of the value stream and the enterprise, the responses, the activities required to satisfy...
Value Driven Delivery|Value Driven Delivery
A technique that examines the total length of time an activity needs to complete its cycle. It is measured by the amount of time that an input to a business activity requires to be transformed to an output. Where a process consists of multiple activities, the cycle time for any given activity is the time between previous activity completion a...
Problem Detection and Resolution|Problem Detection and resolution