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Rolling Wave Planning
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Definition
Root Cause Analysis
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A technique used to identify the conditions that initiate the occurrence of an undesired activity or state. Once the root causes are identified, steps to eliminate them can be determined. The result of this technique can be summarized using Ishikawa Diagrams. The key to applying the technique is to take problems expressed by the customers (not perceived problems) and determine if the statement sounds like an effect, a problem, or a cause. Remedies should be aimed at the root causes and not the problems or the effects.
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"A lie gets halfway around the world before the truth has a chance to get its pants on. " - Winston Churchill |
