We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.
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According to PMI’s Pulse of the Profession, “When projects do not meet their original goals and project objectives, inaccurate business analysis/requirements management is cited as the primary cause 47% of the time.” And the increasing scale and complexity of projects is making it extremely difficult to assess and verify the project requirements. As a result - a huge amount of critical errors in project and systems development arise in the initial concept & design stages. In this presentation and workshop, we will focus on how harnessing automated computational tools utilizing Natural Language Processing can help project managers ensure their requirements are consistently clear & are a joy to work with. These project managers, business analysts, engineers and by extension their clients, will benefit in the earliest stages of a project to ensure poorly written requirements do not infiltrate later project stages leading to reduced stress, increased confidence and higher project success.
If you are a leader, sponsor, or coach, this is a must-attend, high-energy webinar on how to ensure success of the execution of Lean Six Sigma (LSS) DMAIC projects. While the tools and approaches used in the LSS DMAIC methodology are typically understood and utilized during project execution, the rigor of project management practices is not.
3M Company has built a solid reputation around innovation, quality and ethical conduct. Quality today is much more than just designing and delivering exciting, reliable product. “Customer Experience” includes quality at every interaction of the supplier-customer relationship. This presentation will share some of 3M’s best practices around designing and delivering innovative, highly valued solutions and service for consistently superior customer experiences. Best practices such as 3M’s culture of employee engagement, NPI, NTI, Customer-Inspired Innovation, Insights to Innovation, QFD, PPU, Quality Playbook, and the use of social media to drive customer engagement for word of mouth marketing will be introduced.
It has become evident that effective Project Management has become significantly more demanding. The customer has been added to the PM table and is demanding higher higher levels of project quality. The successful Project Manager can borrow many of the techniques used by Lean and Six Sigma disciplines to deliver products and processes to continually meet customer needs profitably.
The 12 Pillars of Project Excellence™, has been widely received by business leaders throughout the world as an innovative approach for individuals to metamorphose into true leaders. It has also been accepted by organizations as a scientific formula to achieve breakthrough culture transformations.
The Standish Chaos Report, CIO Magazine survey, and multiple independent and professional reports indicate anywhere from 50 to 70 percent of projects fail to deliver the quality expected by the customer. The best processes; without methods, tools and techniques that transform tacit knowledge into explicit knowledge and fully engage all stakeholders; simply do not produce the value we are trusted to deliver. In this presentation we will present a framework consisting of Lean for Knowledge Work, Systems Thinking, Agile methods, Canvasses, and Serious Games; that when applied; greatly increase the value to the customer, reduce (or eliminate) failed projects, and instill trust in project management as a true business partner.
Processes in many cases struggle to achieve excellence in meeting the internal/external customer expectations due to lack of understanding of the specific process targets and insufficient preparation. In the absence of a process management model, typical deployment of processes has not always contributed to the financial results as expected. In this webinar, the participants would learn about the 4-P model of process excellence.
We all want quality breakthroughs in project quality by combining project management with quality management and the book "Managing Project Quality" shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.
During this presentation, we plan to give some examples of this type of situation. And, we will highlight how an organization can increase their OPM Maturity and allow the PMO to be more constructive to the entire organization. We will show that Project Management Quality and Organizational Project Management Maturity go together