Does your business have a contingency plan to handle the impact on critical business processes of an emergency system failure? Mitigate the risk using this Microsoft Project plan as an example of how to prepare for the worst.
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Putting together a whole new customer service model (CSM) is a challenge, particularly if you do it in less than a month. This sample report in Word is an in-depth analysis of a business problem re: customer service/helpdesk and a detailed set of recommendations and plan for how to reengineer the business to improve customer service operations.