Project Management

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WestNet Learning-CRM/Contact Center

This course explains the principles of CRM by discussing the business necessity for CRM and introducing the techniques and tools that can help contact centers improve profitability.

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"If you have an apple and I have an apple and we exchange apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas."

- George Bernard Shaw

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WestNet Learning-CRM/Contact Center

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