If you want to ensure that your organization can differentiate itself based on quality, you need to ensure that everyone is focused on achieving that goal. Quality goes far beyond the individual project, and this article looks at some of the steps needed to ensure that you are capable of delivering quality projects on a consistent basis.
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When teams transition to agile development and the QA/testers continue to follow the same testing processes and tools they used before joining the agile team, you're asking for trouble. In this article, we contrast agile and traditional testing--and give an example of how a mind map can facilitate the testing process.