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18 items found

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Sandwich Sense (Part 1)

by Craig Curran-Morton

Quality is a nebulous term that is often misunderstood and misrepresented. In this series of articles, our writer presents a three-stage quality management process of quality planning, quality assurance and quality control using a simple example of purchasing a submarine sandwich (hold the pickles, please!).

Sandwich Sense (Part 2)

by Craig Curran-Morton

Still hungry? As our mouth-watering series on quality management continues, quality assurance takes center stage. While the concepts are often not well defined and are made more complicated than they need to be, a trip to the sub shop may hold the answers.

Sandwich Sense (Part 3)

by Craig Curran-Morton

We know, we know...you just want to sit down and eat. But before you do, we have one last lesson from The Sub Shop. How does it know that it's producing a product that meets your requirements? Is the sandwich being produced a quality sandwich? Is your experience a positive one? We can examine this through the quality control step in our quality management process.

Say Bye to Testing Metrics in Agile Teams

by Paul Carvalho

Stop counting test cases and bug reports in development! They aren’t as helpful as you might think, and there is no direct correlation between these counts and delivered value or quality.

Seven Deadly Habits of Ineffective Software Managers

by Ken Whitaker

We know, we know...it's a jungle out there in software land. These stories should introduce you to the unfortunate trials and tribulations of software development management--and the ways to overcome or avert them And all of these apply to project management, too! (You won't get too depressed, we promise!)

Seven Successful Habits of Effective Software Leaders

by Ken Whitaker

It's easy to find a million ways that software managers can fail with their teams and their projects. This article prioritizes seven practical leadership tips and techniques that can help build great teams that consistently deliver great projects. And these habits are so simple, you can put them into practice immediately!

Six Sigma and Innovation

by Patti Gilchrist, PMP

Six Sigma is a disciplined, data-driven approach for process improvement. It delivers quality and offers a set of techniques to improve processes. But is it so rigorous that it stifles innovation?

Six Sigma in the Service Industry: A Process-Driven Approach to Advancing Quality

by Saurabh Kumar Shrivastava

Although the original focus of Six Sigma was on manufacturing, today it is widely accepted in both service and transactional processes. Successful Six Sigma projects lead to improved customer satisfaction, process predictability, and increased profits. This article examines the benefits of the Six Sigma approach, pros and cons of the Six Sigma strategy, and includes four critical steps for implementation.

Slashing Risks with User Experience Engineering

by Dmitri Khanine

What is UX, and why should you pay attention? This article will help you steer clear of common pitfalls. You'll understand the key UX activities, their goals, deliverables and what kind of outcomes you should be expecting to receive. We will also look at the degree at which each of these activities are affecting your risk breakdown structure and your schedule, their typical durations and typical manpower requirements.

Slashing Risks with User Experience Engineering (Part 2)

by Dmitri Khanine

In Part 1, we introduced the idea of User Experience Engineering (UX) and the core tools and processes we use today to conduct user research. Here we continue by showing the core principle that all user research is based on--and how you can use it to combat scope creep and other requirements-based risks right now.

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