The relationship forged with strategic providers can make the difference between success and failure within the organization. Here, the value proposition they represent is often based more on their service and support levels than price. In essence, SPs become de facto stakeholders with the organization--and thus require special consideration in terms of how the relationship is cultivated and managed.
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There’s more to vendor management than deliverables and deadlines. Let's look at a few basic concepts that will help PMs avoid some of the biggest pitfalls.