After more than 20 years in the financial services industry, this writer thought he knew exactly what to anticipate moving into his new role as a software vendor project manager. He was wrong...
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When I speak with human resource professionals and the vendors they use, I often get contrasting feedback about the relationship. More to the point, I get quite a few complaints from vendors about the communication provided from management on services provided. Naturally, when I approach the professionals responsible for those same vendors' relationships, the response I get can be the complete opposite. What's going on? Basically there has been a lack of communication and, most of all, vendor management. Let's review how to cut through the endless cold calls and get the best results from the vendors you do retain for your projects.
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