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35 items found

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BA vs. PM: Where Do We Draw the Line?

by Mark Mullaly, Ph.D., PMP

There’s been an increasing intersection between business analysis and project management. All of this can leave people scratching their heads and wondering what it all means. Where are the overlaps? Where are the boundaries? What does it mean to be a business analyst relative to what it means to being a project manager?

Back to PM Basics (Part 4): Defining Success & Objectives

by Bruce Garrod

The question “What is a successful project?” may appear obvious. It's not. This series continues to build a foundation of PM knowledge. This installment will address defining project success, differentiating business objectives from project objectives, and introducing the concept of a project plan.

Balancing Cost and Skills

by Andy Jordan

When we are building a development team, it’s important to have a balance between all of the different elements. How do you balance the need for cost effectiveness with the need to build an experienced team?

Bandage Management

by Andy Jordan

Too often, the organizational focus is on relieving symptoms, not necessarily solving the problem. The culture of these organizations is that as long as the user problems can be fixed, then the issue is “solved”. Not only is that inaccurate, it’s inefficient and risky. Quick fixes are not permanent solutions, so when bandage solutions and workarounds become the norm, it’s time to act.

Banking On Technology: Get Shareholders to Accept New Technology

by Peter Fretty

From the beginning of the planning phase for any project, stakeholder buy-in is essential. This article examines how a Spanish financial organization gained stakeholder support when introducing an innovative contactless payment program focused on transforming how its customers make purchases and use ATMs. In doing so, it overviews how the company secured buy-in from customers by distributing credit cards with built-in contactless payment chips and installing point of sale (POS) chip readers at select merchants and ATMs. It identifies the primary challenges related to earning buy-in and reveals how those challenges were conquered.

Battle Royale: ITSM vs. CRM

by Michael Wood

Ever stop to think what the differences are between ITIL Service Level Management and mainstream Customer Relationship Management functions? Are they complementary to each other? Is CRM contained within SLM, or visa versa? The answers are a click away...

Be Objective

by Jim Johnson

As Yogi Berra once said, “If you don't know where you are going, you might wind up someplace else.” In the world of projects, well-defined business objectives help keep project managers and teams from getting lost. Here are some keys to developing clear business objectives, the foundation for any successful project.

Bear in Mind: Influence and Leadership for Stakeholder Management

by Michael Nir

It's vital to never forget the significance of stakeholder management. This chapter from Project Management: Influence and Leadership Building Rapport in Teams presents a discussion about stakeholder management and the notion that stakeholders differ in their perceptions, and also offers strategies for influence.

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