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39 items found

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Data Gathering in Portfolio Management

by Kenneth Darter, PMP

Making good business decisions while managing a portfolio often comes down to gathering the proper data and creating useful business intelligence. Here's some advice on four critical stages of the process.

Dealing with Claims in Construction

by Manavasi Ramesh

Claims arise in a project mainly due to lack of clarity in scope and specifications, ambiguities in contract clauses, interface scope with other projects, site conditions and time constraints. Here we discuss various scenarios and issues that can arise during project execution—along with possible solutions to address the issue of claims management in construction projects.

Dealing with Customers from Hell

by Kenneth Darter, PMP

Everyone gets a difficult customer every now and then. The project manager must learn to deal with them while getting the job done at the same time. Having a planned approach ready can help create a positive outcome.

Dealing With Difficult People

by Tom Keenze

There's no getting around it—sooner or later, you're going to have a client or co-worker who's a little hard to handle. Understanding personality types and catering your style of communication are the keys to managing these difficult people successfully.

Dealing With Disruption

by Michael Wood

One challenge facing project managers is being able to sense disruption’s presence, understand its cause and then combat it. What are some of the causes of project disruption, and what can PMs do about it?

Dealing with Disruptive Apples

by Al Taylor

For many of us, “bad apples” can have an evil influence on projects. They include the malevolent kind—those who for one reason or another will intentionally attempt to have a negative impact on the project.

Dealing with That One Customer

by Kenneth Darter, PMP

You know how everything seems to be going so well until that one person steps into the meeting? How do you deal with that one customer who is just never satisfied?

Death and Taxes...and Customers!

by Vyom Bhuta

Some things in life are inevitable--unfortuntely, customers are not. You have to build a strategy to get and keep customers, based on who your customers are. Different types of customers require different CRM approaches, but one thing is certain: You can't afford to ignore CRM.

Delay Tactics

by Stephen Devaux

Project managers and teams can and should seek opportunities to propose actions to increase project ROI. But first, sponsors must be engaged to quantify the project’s value, and, equally important, to establish how it can and can’t fluctuate due to schedule delays and scope changes. Here are steps to make it happen.

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