Not only are we more accessible, but the devices we use are now becoming increasingly more robust to the point that we can be effective CRM agents anytime, anywhere--handheld and connected.
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The idea that customer service is part of a project manager’s job description is not much in debate. So why is it so often relegated to an afterthought when planning a project and gauging its ultimate success or failure? For better or worse, we’re only as successful as our last customer thinks we are.
In the first of a three-part series on earned value management, a survey of government IT shops shows the performance-tracking methodology is much-admired, but scarcely applied. Lack of knowledge, training and, perplexingly, senior management interest are the foremost challenges.
Why do so many companies believe that having a machine greet their customers is more desirable than having a real person answer the telephone? Depending on what business you are in, an automated call director (ACD) could be costing you more than you might imagine.
Companies that are unable to communicate lose money and clients. In times of crisis, the call center is vital. And with new technological advances, there are a considerable number of options to choose from.
Working with stakeholders can be one of the biggest challenges for a project manager, but most of the problems are rooted in a failure to communicate. Here are some rules for engagement that can establish the foundation for a more productive relationship.
There is a tremendous amount of work that goes into defining and completing an end-of-life cycle for every software product. It also requires a skilled program/project manager. Here are some recommendations to help facilitate this process.
One of the biggest barriers to effective modern change management is the insistence on top-down governance and oversight. Solving that is critical to project success.
The term "eco-friendly" shouldn’t make people roll their eyes anymore…they should see dollar signs. The companies that can embrace the change will be poised for success, and the project managers that demonstrate an aptitude in dealing with eco-friendly projects will have yet another weapon in their arsenal.
Establishing strategies with a sponsored project management office dedicated to overseeing their implementation within an organization can generate a stronger, more refined and professional business environment that is reliable and dependable--and thus more attractive to customers.