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28 items found

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'I Am Not A Stakeholder, And I Don't Need Managing!'

by Mark Mullaly, Ph.D., PMP

Project managers have a stakeholder management problem. Or, to be more precise, they have a problem with a lot of stakeholders who endlessly resist being managed. So why the gap? Where did it come from? How did it all get this ugly? And what's to be done about it?

'I' Before 'You'...Except After 'Me'

by Mike Donoghue

There are so many people relying on us and what we have to tell them. In communicating with customers, we strive to make them content since happy customers tell five friends of their experience--but unhappy customers tell 10.

Identifying Your Competitors

by Tom Keenze

You may think you know who your competitors are when it comes to providing services or products. But when you're talking about CRM, everyone is in the same game.

Implementing CRM Systems: Not All Sunshine and Roses

by Michael Wood

It's easy to understand why organizations would want to implement an efficient and effective CRM solution. So what goes wrong with these initiatives? Why are around 70% of CRM deployment efforts fraught with problems and unforeseen complications? Let’s explore some remedies...

Implementing CRM Using Agile Approaches

by Mike Griffiths

Implementing a new customer relationship management system is typically a large undertaking for an organization. See how some agile approaches can help reduce risks, maximize value and establish early warnings for issues or impediments.

Impossible Filmmaking (Part 1)

by Kevin Richardson

Nothing in his impressive experience could have prepared a time-crunched filmmaker for his hectic project in China...except one thing: earning his PMP certification. Read how this international project management consultant got an animated film off the ground in no time flat.

Impossible Filmmaking (Part 2)

by Kevin Richardson

Nothing in his impressive experience could have prepared a time-crunched filmmaker for his hectic project in China...except one thing: earning his PMP certification. Read how this international project management consultant got an animated film off the ground in no time flat.

Improve Stakeholder Relations by Adding a Social Component

by Joe Wynne

You can leverage the proven tactics of social media to improve communications with stakeholders in your project. But once you build foundational content on your project site and build in a discussion area, the trick is to keep the area fresh and “top of mind.”

Improve Your Status

by James T. Brown, PMP

Some view project status as a necessary evil; done poorly, it is. But many successful project leaders use the status process to add value to their efforts, including better communication with management, team members and customers. Here are some proven ground rules for preparing and presenting effective status reports.

Improving CRM Implementation Efforts

by Michael Wood

Why do so many CRM efforts fail? More often than not, it's because they are not strategic in their approach. Here's how to change it.

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