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3 items found

Keep the Change

by Kathleen Ryan O'Connor

An international IT project management veteran (and poet) shares some thoughts on the importance of change management, including why so many companies do it poorly and how it can enhance instead of stifle creative thinking. Indeed, embracing projects in flux is the only way to move your agenda forward in turbulent times.

Key Elements of a Change Request

by Linda K. Miller

What is the minimum amount of information that an effective change request should include and why is it needed? What do established change management systems usually require? This article looks at the change management process defined by the Information Technology Infrastructure Library (ITIL), a methodology used in many service management groups in IT organizations.



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