For some organizations, outsourcing has been a costly experiment--one that can drive away existing clients who can feel neglected or ostracized by this change in direction. Is insourcing the answer?
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Sometimes it's a knock-down, drag-out brawl between proponents of insourcing and outsourcing. When the final bell rings, who will still be standing?
It’s important to increase the role and responsibilities of head office managers for projects that are offshored. This article is excerpted from the author’s book Leading and Motivating Global Teams: Integrating Offshore Centers and the Head Office.
Part 1 of this series targeted head office managers. This article is targeted to offshore center managers. It suggests techniques for them to handle more responsibilities—and make bigger contributions to the company by winning and executing core projects that are complex and challenging.