ALL    DOWNLOADS    ARTICLES    REFERENCE    PROCESS    ON-DEMAND WEBINARS   
TOOLS    TRAINING    LIVE WEBINARS    USER-GENERATED
Aerospace and Defense,    Agile,    Benefits Realization,    Business Analysis/Requirements Management,    Career Development,    Change Management,    Communications Management,    Construction,    Consulting,    Cost Management,    Earned Value Management,    Education,    Energy and Utilities,    Ethics,    Organizational Culture,    Financial Services,    Government,    Healthcare,    Innovation,    Integration Management,    International Development,    IT Project Management,    Leadership,    Legal Project Management,    Marketing and Sales,    New Practitioners,    Organizational Project Management,    Outsourcing,    Pharmaceutical,    Using PMI Standards,    PMO,    Portfolio Management,    Procurement Management,    Quality,    Resource Management,    Risk Management,    Schedule Management,    Scheduling,    Scope Management,    Scrum,    Strategy,    Sustainability,    Stakeholder Management,    Talent Management,    Virtual Teams   

Language: All    English    Arabic    French    Japanese    Korean    Portuguese    Russian    Spanish   
Access: All    Free    Premium   
Sort By: Newest    Title   

176 items found

Page: 1 2 3 4 5 6 7 8 9 10 11......18 next>

Continuity Planning & Disaster Recovery: ITIL Style

by Michael Wood

This article focuses on the continuity management and disaster recovery component of ITIL, the Information Technology Infrastructure Library that was developed by the UK Government and is now part of the Joint Framework for IT Governance.

Library Card

by Sunil Sharma

What can the IT Infrastructure Library--and certification--do for you? Read on to find out.

Book IT

by Michael Wood

The IT Infrastructure Library recently underwent a major revision to version 3. Here we look at five major phases--or books--that represent ITIL’s new lifecycle approach to service management.

Overcoming Cultural Resistance to ITIL

by Vijay Sankaran

Does an organization overcome cultural barriers and organizational resistance to implementing ITIL? Here are several elements that are critical to propelling the organizational change required to make ITIL implementations successful.

Service Desk for ITIL

by Mike Donoghue

To find the heart of an effective product and service enterprise, one needs only to take a look at their service desk. And when examining the broad coverage of ITIL, service management stands strong.

Change IT with ITIL

by Ian Whittingham, PMP

Knowing when and how to engage with key groups in the release of your project deliverables is a crucial aspect to achieving project success. And this is where ITIL can be of most value to the project manager in the trenches: by providing insight and guidance on how to accomplish this important step.

Foundations for an ITIL Adoption Business Case

by Ian Stewart, PMP

Like most projects, the value of ITIL needs to be quantified and communicated clearly to the rest of your organization. The combination of information on benchmarked cost saves--paired with baselined metric data or value drivers--will present them with the information needed to tell a convincing story and sell the business case.

Tackling Service-Based Portfolio Management

by Vijay Sankaran

As we think about how we evolve our portfolio management disciplines, it is important to practice portfolio management within the context of service management. Ideally, an IT organization clearly defines its set of products and services via a service catalog and each customer works with a service portfolio manager to manage the lifecycle of services that is pertinent to them.

Service-Oriented Project Management

by Jerry Manas

What does it mean to be service-oriented? A service-oriented project management model adopts its philosophies from the professional services arena.

ITIL Cost Ya

by Mike Donoghue

ITIL reduces the disguised costs of poorly managed projects and thereby improves support. It may not be cheap, but it enables its followers to do more with their operations--and increase their potential.

ADVERTISEMENT

Page: 1 2 3 4 5 6 7 8 9 10 11......18 next>

ADVERTISEMENTS

"O, it is excellent To have a giant's strength! But it is tyrannous To use it like a giant."

- William Shakespeare

ADVERTISEMENT

Sponsors

Vendor Events

See all Vendor Events