This article focuses on the continuity management and disaster recovery component of ITIL, the Information Technology Infrastructure Library that was developed by the UK Government and is now part of the Joint Framework for IT Governance.
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What can the IT Infrastructure Library--and certification--do for you? Read on to find out.
The IT Infrastructure Library recently underwent a major revision to version 3. Here we look at five major phases--or books--that represent ITIL’s new lifecycle approach to service management.
Does an organization overcome cultural barriers and organizational resistance to implementing ITIL? Here are several elements that are critical to propelling the organizational change required to make ITIL implementations successful.
To find the heart of an effective product and service enterprise, one needs only to take a look at their service desk. And when examining the broad coverage of ITIL, service management stands strong.
Knowing when and how to engage with key groups in the release of your project deliverables is a crucial aspect to achieving project success. And this is where ITIL can be of most value to the project manager in the trenches: by providing insight and guidance on how to accomplish this important step.
Like most projects, the value of ITIL needs to be quantified and communicated clearly to the rest of your organization. The combination of information on benchmarked cost saves--paired with baselined metric data or value drivers--will present them with the information needed to tell a convincing story and sell the business case.
As we think about how we evolve our portfolio management disciplines, it is important to practice portfolio management within the context of service management. Ideally, an IT organization clearly defines its set of products and services via a service catalog and each customer works with a service portfolio manager to manage the lifecycle of services that is pertinent to them.
What does it mean to be service-oriented? A service-oriented project management model adopts its philosophies from the professional services arena.
ITIL reduces the disguised costs of poorly managed projects and thereby improves support. It may not be cheap, but it enables its followers to do more with their operations--and increase their potential.