This story of a hospital nightmare is not from a tabloid--it's true, and has everything to do with reducing risk for similar catastrophes in your project. In the second installment in this two-part series, learn how to develop a culture of high expectations.
The healthcare industry has been relatively late to adopt outsourcing. However, there has been an ample push from prominent healthcare stakeholders to delegate the non-core processes to third-party service providers and focus on core competencies. The reason to outsource is not a luxury anymore, but more of a compelling need.
"In the real world, the right thing never happens in the right place and the right time. It is the job of journalists and historians to make it appear that it has."