This story of a hospital nightmare is not from a tabloid--it's true, and has everything to do with reducing risk for similar catastrophes in your project. In the second installment in this two-part series, learn how to develop a culture of high expectations.
The healthcare industry has been relatively late to adopt outsourcing. However, there has been an ample push from prominent healthcare stakeholders to delegate the non-core processes to third-party service providers and focus on core competencies. The reason to outsource is not a luxury anymore, but more of a compelling need.