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132 items found

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Developing a CRM Culture

by Tom Keenze

Part of serving your customers is communicating a consistent corporate culture. Often that is easier said than done. Learn from these examples of diverse companies who have managed to develop winning CRM cultures.

Project Bonding

by Jim Harris

Effectively applied, project communication is the glue that holds your project together. Stick to it!

The Communication Factor

by George Spafford

As a leader in the project, you must realize that to leverage the diversity in your various teams, stakeholders and clients, you must tailor your communication methods to each group to be effective.

Book Review: Making Diversity Work

by Joe Wynne

What you don't know about your own biases can land you in court. Even your best intentions can be rewarded with paralyzing workforce suspicion. Maybe ignorance is not bliss after all.

The Four Seasons of Project Management (Part 2)

by Sainath Nagarajan

There are four possible styles of project management. Which particular characteristic might be more dominant than the others? In the first part of this series, we looked at two styles of project management: the Planner and the Expeditor/Coordinator, which are focused on the process and the pace, respectively. In this part, we will look at two other styles that are focused on the product and people dimensions.

Four Dimensions of Global Projects

by Sunil Sharma

Time, space, language and culture...global project management can be a communications nightmare for a variety of reasons. As we look at the challenges faced by a developer of software intensive systems as it questioned going global, some valuable lessons are unearthed.

Defining the Right Sourcing Strategy for Your Organization

by Vijay Sankaran

Sourcing is a holistic strategy that defines how an organization sources a unit of work. Different pieces of work can be sourced in different ways, and there are a variety of criteria that can be used to make that sourcing choice. This article covers those criteria, and defines some of the key sourcing terms that have been thrown around the industry.

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