145 items found

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Developing a CRM Culture

by Tom Keenze August 21, 2000

Part of serving your customers is communicating a consistent corporate culture. Often that is easier said than done. Learn from these examples of diverse companies who have managed to develop winning CRM cultures.

Self Audit: How to Reduce the Risk from Workplace Violence (Part 2 of 2)

by Joe Wynne February 26, 2001

A glance at the nightly news should convince you that workplace violence is disturbingly common. How do you know if you're at risk, and what can you do to prevent it? Take a look at this questionnaire and find out.

Project Bonding

by Jim Harris May 30, 2001

Effectively applied, project communication is the glue that holds your project together. Stick to it!

The Communication Factor

by George Spafford August 21, 2002

As a leader in the project, you must realize that to leverage the diversity in your various teams, stakeholders and clients, you must tailor your communication methods to each group to be effective.

Book Review: Making Diversity Work

by Joe Wynne October 23, 2003

What you don't know about your own biases can land you in court. Even your best intentions can be rewarded with paralyzing workforce suspicion. Maybe ignorance is not bliss after all.

The Four Seasons of Project Management (Part 2)

by Sainath Nagarajan April 20, 2005

There are four possible styles of project management. Which particular characteristic might be more dominant than the others? In the first part of this series, we looked at two styles of project management: the Planner and the Expeditor/Coordinator, which are focused on the process and the pace, respectively. In this part, we will look at two other styles that are focused on the product and people dimensions.

Project Management: A Profession or a Leadership Discipline? (Part 1)

by Sainath Nagarajan September 8, 2005

Does this even matter? Project managers are considered to be front-line professionals. But the question on whether project management is a profession by itself merits further debate. Read on to find out.

Four Dimensions of Global Projects

by Sunil Sharma April 10, 2006

Time, space, language and culture...global project management can be a communications nightmare for a variety of reasons. As we look at the challenges faced by a developer of software intensive systems as it questioned going global, some valuable lessons are unearthed.

The Myth of Corporate Security and the Changing American Workplace (Part 2 of 3)

by Bob Weinstein December 27, 2006

This three-part story looks at the American workplace from the post-World War II early 1950s to the present, concluding with some assumptions about the future. In Part 2 we find out how our workplace has evolved and how workers’ expectations have changed.

Defining the Right Sourcing Strategy for Your Organization

by Vijay Sankaran May 21, 2007

Sourcing is a holistic strategy that defines how an organization sources a unit of work. Different pieces of work can be sourced in different ways, and there are a variety of criteria that can be used to make that sourcing choice. This article covers those criteria, and defines some of the key sourcing terms that have been thrown around the industry.

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