Quality is everybody’s concern. The rising stakes resulting from increased investments—combined with a shift from traditional to complex project management—has made quality an important pillar of the project management discipline. A case study illustrates the organizational benefits of continuous improvement through Kaizen.
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During the last few decades, many quality management programs have delivered real benefits to many organizations across the world in a number of areas including cost control, process improvement, customer retention and product development. That is why organizations have embraced the concept of quality management as a key business enabler and a critical success factor.