The closing Q&A webinar for our January Book Club on Managing the PMO Lifecycle was packed with so much information, the discussion continued afterward! Here, the author covers some additional questions and answers that came out of that session.
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A customer-centric PMO goes beyond cost reduction efficiencies and aligns itself with initiatives that benefit customers, which in turn benefit the business and the workforce. To justify this focus, the PMO must be able to measure the value of customer initiatives through several metrics.