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9 items found

Help Desk Services Review Form

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Time to give your Help Desk Services a checkup. Make sure everything is running efficiently and note improvements that must be made.

Hidden Value Matrix

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Many failed projects contain "pots of gold" that make the next project run more smoothly and more economically. Using the Hidden Values Matrix, you can estimate the positive effects that your "less than excellent" project will have on future endeavors.

How to be an Effective Team Leader

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Discusses how the expanding global marketplace has placed a new premium on a leader's ability to manage geographically distributed teams. The solution lies more in understanding the internal and external dynamics than using the newest software tools that keep us connected. This course provides new insights and skills that will enable you to coordinate, communicate and collaborate more effectively with team members, regardless of location.
This file requires the WebEx Player. It is 4.8Mb.

How to Calculate Cumulative Cost Curves

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Use this template to create a cumulative cost curve if you have a good idea of how your costs will be broken out over the life of your project.

How to Capture Lessons Learned

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Recognize and document lessons so that future project teams do more of the successful things and less of the unsuccessful things.

How to Handle Issue Management in a PMO Setting

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We all have issues, and so do our projects. A good project management office has processes in place to handle issues as they come up. Here is a sample process to put into place issue management handling procedures within a PMO setting.

Human Resource Management Plan

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by Cynthia Snyder Dionisio

Have you assigned all of the roles and responsibilities for your team? Decided authority levels for various managers? Detailed the organizational structure? Those are just a few of the vital tasks that this plan will help you record.

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"Few people think more than two or three times a year; I have made an international reputation for myself by thinking once or twice a week."

- George Bernard Shaw