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16 items found

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Understanding Change Resistance – Avoid resistance, don’t cause it

PREMIUM presentation
by Ross Wirth

Change resistance is usually accepted as normal, but this begs two questions - who gets to define “resistance,” and what causes it? This webinar examines the normal reasons behind resistance and then goes deeper into the interaction between the change team and those impacted by the change to find the real reasons for resistance. Further, change resistance is often used by the change team as an excuse for their mistakes in determining what needs to change (and what needs protection from change) or how they choose to involve others in the process (including what they can learn from what appears as resistance).

Unleash the Power of Kiviat Charts

PREMIUM deliverable

The best graphical or visual representation of complex concepts and data can be communicated through Kiviat charts. This deliverable will help you get smart on what a Kiviat chart is, what it does and how to use it properly.

Usability and Knowledge Management

PREMIUM presentation

How do you design a knowledge management system that meets not only the functional requirements but also a predefined set of usability objectives? What makes an application usable? This presentation gets you going in the right direction.

Use Games to Build Your Agile Project Teams

PREMIUM presentation
by Michael Boyle 

We all struggle with the concept of uncertainty, but it does not deter us from trying from planning the unplannable. This webinar will focus on developing project teams with the ability to share and collaborate turning ambiguity from a deficit to a vehicle that allows your assignee's to produce added-value deliverables. We start this webinar by describing the current situation in how disjointed teams directly contribute to project failure. The effectiveness of a games model, through use of project-based simulation, is then characterized. The basis of this webinar is then illustrated through a number of situational real-life exercises performed. Lastly, we discuss the expectations of this approach, listing some of the lurking pitfalls of this method.

User Acceptance Check Sheet

PREMIUM deliverable
by Elok Robert Tee

User acceptance testing of systems and components can be tedious. This simple test check sheet template focuses on test details (test action and expected outcome) and enables stakeholders to minimally record "pass/fail" results with sign-off on test outcomes by authorized testers. Adapt the template to suit your corporate needs.

User Procedures Outline

PREMIUM deliverable

This User Procedures Outline describes a set of procedures for how end-users should perform basic tasks using the application package.

User Story Template

PREMIUM deliverable
by George Ball

User stories can help you efficiently and effectively describe what knowledge management should look like for your unique organization. This template provides insight on how to use user stories to help you define your KM universe.

Using Agile to Stay Resilient During Challenging Times

PREMIUM presentation
by NK Shrivastava, Phillip George

Agile methods, including iteration and incremental thinking, can work very well to relieve stress and sustain resilience in the face of hard times, particularly due to COVID-19. Join this webinar to take away key strategies to manage emotional and mental health and stay happy, healthy, and productive.

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