Are you managing improvement projects through 6 sigma methodology? Are you a Black Belt or are you in process of becoming one? Are you willing to manage projects that really impact operational excellence of your company? Do you want to get a pill that gives you a condensed experience to select your projects with more confidence, to better define the scope of them and to focus them in the proper direction? Congratulations! This is your book!
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If you are a leader, sponsor, or coach, this is a must-attend, high-energy webinar on how to ensure success of the execution of Lean Six Sigma (LSS) DMAIC projects. While the tools and approaches used in the LSS DMAIC methodology are typically understood and utilized during project execution, the rigor of project management practices is not.
3M Company has built a solid reputation around innovation, quality and ethical conduct. Quality today is much more than just designing and delivering exciting, reliable product. “Customer Experience” includes quality at every interaction of the supplier-customer relationship. This presentation will share some of 3M’s best practices around designing and delivering innovative, highly valued solutions and service for consistently superior customer experiences. Best practices such as 3M’s culture of employee engagement, NPI, NTI, Customer-Inspired Innovation, Insights to Innovation, QFD, PPU, Quality Playbook, and the use of social media to drive customer engagement for word of mouth marketing will be introduced.
The 12 Pillars of Project Excellence™, has been widely received by business leaders throughout the world as an innovative approach for individuals to metamorphose into true leaders. It has also been accepted by organizations as a scientific formula to achieve breakthrough culture transformations.
We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.
The Standish Chaos Report, CIO Magazine survey, and multiple independent and professional reports indicate anywhere from 50 to 70 percent of projects fail to deliver the quality expected by the customer. The best processes; without methods, tools and techniques that transform tacit knowledge into explicit knowledge and fully engage all stakeholders; simply do not produce the value we are trusted to deliver. In this presentation we will present a framework consisting of Lean for Knowledge Work, Systems Thinking, Agile methods, Canvasses, and Serious Games; that when applied; greatly increase the value to the customer, reduce (or eliminate) failed projects, and instill trust in project management as a true business partner.
In the webinar on Managing Director/Project Director Service Delivery at Cyberlis, Susan Baker will be discussing the various software tools and techniques that are available to maximize effective communications for remote teams. It is very important to understand the concept of project management, therefore, she will also discuss the strengths and limitations that come with technologies such as conference calls, IM and webinar solutions
Lean practices have revolutionized the manufacturing industry; the application of lean principles have also had a big impact in construction, IT, services and health care. In this webinar we will share some of those principles and practices and give examples how they can be used in a large variety of projects.