by James Buscaglio
April 27, 2021 |
60:46 |
Views: 8,213 |
PDUs: 1.00 |
Rating: 4.60 / 5
In this Webinar, we’ll discuss mechanisms to jumpstart your CX transformation practices and support your workforce become more customer-centric. We'll draw upon scenarios that many companies face to offer brief solutions and tangible actions you can adopt in your journey towards delivering a superior customer experience. We will cover topics such as customer journey mapping, voice of the customer exercises, creating a customer-centric maturity model, establishing the processes, playbooks, and templates to drive outcomes that achieve greater customer retention, renewals, and upsells.