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Discussion on quality management has not evolved much since the mid-1990s. Within executive circles, the discussions are not about the importance of quality, but rather on what quality is, how it is achieved and how it can be measured. The issues surrounding quality seem focused on definition and approach rather than on need. What is quality? What does senior management expect from the quality process, and how do these expectations apply to IT? Read on...
Definition
This detailed quality control plan template provides a greater level of detail and is also used to track results of the tests that are performed. This template is completed by the testing team or similar function that is responsible for quality control, and once completed forms an important record of the tests carried out to validate the project outputs.
We want to do quality work. We want our results to be seen as being quality. But what does that actually mean? And how do we test for it? How can we satisfy for ourselves—and demonstrate to others—that we’ve delivered on expectations in terms of quality?
A technique used within the business reengineering methodology that ensures, and provides a means for, cross-functional planning and communications. It is a technique used for converting customer needs and satisfiers into quantitative terms.
Should quality matter to the project manager? Isn’t on schedule, on budget and to spec already a handful to manage? Use these quality tools and practices to ensure a positive project legacy.
Quality is everybody’s concern. The rising stakes resulting from increased investments—combined with a shift from traditional to complex project management—has made quality an important pillar of the project management discipline. A case study illustrates the organizational benefits of continuous improvement through Kaizen.
You're not going to have customers to manage if your business isn't providing quality. Here's a quick review of Deming's TQM concept; it's worth a reminder.
Instead of measuring quality, Agile enterprises commit to it by investing in integration and testing, developing a common language around quality, and nurturing motivated, disciplined teams. Ultimately, quality reigns when organizations value it as much as profitability and protect the agile processes that support it.
Quality takes time, effort and hard work to realize. So what does that mean for project managers? Does it mean we need to be investing even more in our project management processes? Do we need to be learning arcane techniques for statistical process control and total quality management? Do we really need that Sigma Six black belt after all? Not necessarily.
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