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Designing Systems for Internet Commerce

Author: G. Winfield Treese and Lawrence C. Stewart

Internet commerce poised to revolutionize the way we do business is quickly becoming a reality, with an exploding number of Internet business sites now being deployed. If you are thinking about taking the Internet commerce plunge, read this book. Written by two of the most experienced practitioners in this burgeoning field, Designing Systems for Internet Commerce will guide you through the business and technical considerations of building fully functioning, secure, and financially successful Internet commerce systems. Both comprehensive and practical, this book explains the fundamental principles of system design, reveals best design practices, and offers reality-based advice on implementation. It explores the common issues and critical questions to ask when planning a system for Internet commerce. In addition, it describes the key technologies relevant to electronic commerce and explains how to apply them using numerous examples. The authors'' special focus is problem solving: They discuss the many potential risks, challenges, and stumbling blocks of Internet commerce systems and how best to deal with them. This information will enable you to anticipate and solve the problems you are likely to face, helping you implement an Internet commerce system that effectively serves the needs of your organization and its customers.
Read on for the SDTimes "Book Watch" review .

Engage! Involve the Customer to Manage Scope

white paper
by Dean Leffingwell

[This Article Provided Courtesy of PMI]

Most projects start off by asking twice as much as is possible given the existing resources. This shouldn't be accepted as just "the way things are"--we can partner with the customer to keep application development scope in line.

Data Mining Techniques For Marketing, Sales and Customer Support

Author: Michael J.A. Berry and Gordon Linoff | ISBN: 0471179809

Learn how to quickly and easily access the wealth of information in your information systems. With data mining, companies can analyze customers' past behaviors in order to make strategic decisions for the future. This book is a practical guide to mining business data to help marketers and business managers focus their marketing and sales strategies. It explains how each mining technique works and what kinds of business problems each one can solve.

Managing Customer Expectations

white paper
by Naomi Karten

Your customers' level of satisfaction can be affected by changes in either their expectations or your performance. That means you have to pay attention to both. Learn how here.

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