521 items found
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A technique used to depict function decomposition. The purpose of function decomposition is to ease the comprehension and management of function information found in a business area analysis project. The technique of function decomposition represents the activities of a business area as a hierarchy of functions and processes. The hierarchy is independent of organizational structure, existing or planned, and of current procedures. It acts as a basis for verifying the understanding of what the enterprise is about and for planning more detailed analysis.
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A facilitated technique to inventory the interactional styles of people in the organization. The acronym describes the interactional styles:
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The technique used to identify and scope an enterprise's value streams and the customers it serves. Used in conjunction with Event Analysis and Customer Satisfaction Analysis, this technique identifies all interactions between the customers of the value stream and the enterprise, the responses, the activities required to satisfy...
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A set of techniques used to analyze current systems and assess the degree of support provided to the set of business activities being reengineered. Data, procedures, and problems can be analyzed. Assessments of user and technical satisfaction can also be performed.
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A technique to collect in-depth information from individual respondents. The interviewer attempts to cover a specific list of topics, usually related to customer needs, satisfiers, goals, objectives, and the nature of the individual's work. In a structured interview, the duration of the interview and time allocated to each quest...
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A technique used to rapidly and dynamically model new ideas and concepts, at relatively low cost, to select change alternatives that are shown to represent real improvement in a value stream. Simulation's greatest value lies in reducing risk in the implementation of change by validating or disproving assumptions concerning throughput, volumes, costs, time, human and physical resources, and facility capacity. Simulation enables the study of change and its effects upon the enterprise, prior to implementing that change.
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Business activities can be, in addition to activity flow diagrams, represented using process modeling techniques. Decomposition diagramming and dependency analysis techniques can be used to produce a process model, the second component of the information architecture. See Decomposition Diagramming and Dependency Analysis.
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A structured form of brainstorming, including the entire group involved in a workshop. NGT was developed based on research that indicated that people came up with more and better ideas working silently in a group than when they worked alone. Participants work by themselves and then share information through round-robin collection. The entire team decides how to organize and evaluate the results.
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This technique can be used for analyzing the bias and inaccuracies of implemented measurement criteria. In addition, this technique will help identify the precision of the measurement criteria and normalize out any factors that could impact the accuracy of the measurement.
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A technique used to identify customer-enterprise interactions and responses. The completion of this analysis, when used in conjunction with Customer Value Stream Interaction Analysis and Customer Satisfier Analysis, will result in the complete scoping of an enterprise's value streams and a draft value stream activity profile.
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