42 items found

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CRM Closing

by Brad Egeland July 18, 2011

You're trying to ensure two things at the end of the project: the customer has what they want and you have what you want. Here we look at five crucial steps to closing down the project.

CRM for Troubled Times

by Mike Donoghue November 17, 2008

These are the times when, although we may require support ourselves, our customers need nurturing even more.

CRM for Your Project Career: Network Systematically

by Bruce Harpham February 8, 2017

What if you used CRM principles and tools to grow your project management career? If you’re interested in career growth—promotions, more interesting projects to work on or new consulting assignments—read on.

CRM Headache? Press ‘1’ for Yes, ‘2’ for No

by Mike Donoghue January 28, 2013

Unfortunately, those in charge of phone systems often get confused as to whom they are serving. We want simple and we want personal. When it comes to keeping your customers happy, are you getting a ringing endorsement?

CRM/Services Management: The Tech Revolution

by Kevin Coleman February 13, 2017

Customer relationship management and support has long been an essential function for companies of all sizes and across most industries. Current technology coupled with multiple technologies that will emerge over the next few years will undoubtedly drive changes to our CRM and services operations, systems and processes.

CRM: Of Customers and Crises

by Laura Burford March 17, 2014

A client project is a disaster, and they want to cancel the project. Would you be willing to step in as project manager? Can you help rescue the project and rebuild the fragile client relationship? Employ crisis skills to find success.

Cussing Your Service

by Mike Donoghue November 12, 2012

Just about everyone is involved in customer service to some degree--regardless of your actual exposure to customers. So if we are knowledgeably aware of the struggles that are commonly a part of the distribution and delivery of a final project, why is it that we forget this when we contact customer service representatives ourselves?

Custom Tailors Wanted

by Mike Donoghue April 4, 2006

Is the price of customization for your customers dragging them down? It doesn't have to. It takes cool and knowledgeable heads on each side to work for the mutual good.

Customer Service is Customary Service

by Mike Donoghue March 13, 2017

Although there are success stories of corporations employing superior phone, email and chat-response services to more quickly react to customer technical problems, there are situations where these solutions are impractical or do not sufficiently reach the intended audience.

Customer-Facing Ground Rules

by Andy Jordan June 23, 2014

Customer-facing project teams are the face of the organization, and that has to mean something. We need to help project teams understand the ground rules that they are operating within--and what is expected of them.

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