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745 items found

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How’s Your Customer Service?

by Andy Jordan

Project managers need a lot of diverse skills to succeed. Is customer service one of them? If we apply customer service principles to the idea of stakeholder management, it’s fairly easy to identify ways in which the PM can contribute to success.

How to Keep Stakeholders Engaged

by Bart Gerardi

Engaging stakeholders does not simply mean finding out what they want, and attempting to deliver it. Stakeholder groups often have conflicting requirements and desires, and there is no way to give everyone what they want, all of the time.

12 Guidelines to Build a Sustainable Sponsor/PM Partnership

by Lonnie Pacelli

If you have friction in your sponsor relationships, consider these guidelines and decide where you and your sponsor have the most room to improve—and ensure you work together effectively when delivering solutions.

O Sponsor, Where Art Thou? 5 Ways to Ensure Sponsor Engagement

by Lonnie Pacelli

Even with the best of intentions, the sponsor/PM dance can feel more like one is doing a jitterbug and the other a waltz. What can the PM do to better ensure sponsor engagement and address where the sponsor is drifting?

How to Align Relationship Expectations

by Lonnie Pacelli

So much of what a project manager does is about relationships, but they aren't one size fits all. They can take on three forms—and these takeaways can help you right-size relationships before they turn sour.

'Help! A Stakeholder is Undermining Me!'

by Andy Jordan

For all project managers, it’s important that their stakeholders support their actions and decisions. When that doesn’t happen, problems arise.

Reflections on Building a Lasting Vendor/Client Relationship

by Carl Pritchard, Tom Tracz

Twenty years after their first encounter, a project management trainer (aka “the vendor”) and a consumer of that content (aka “the client”) take time to reflect on vendor/client alliances and their own relationship. (Spoiler alert: It’s all about the people!)

Stakeholder Management in Healthcare PM

by Dr. Deepa Bhide, PMP

Managing stakeholders is a science and art. This is especially true in the healthcare, where constant decisions literally present life-and-death situations. Read more about the uniqueness of stakeholders in this industry.

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