Project managers have a stakeholder management problem. Or, to be more precise, they have a problem with a lot of stakeholders who endlessly resist being managed. So why the gap? Where did it come from? How did it all get this ugly? And what's to be done about it?
There are so many people relying on us and what we have to tell them. In communicating with customers, we strive to make them content since happy customers tell five friends of their experience--but unhappy customers tell 10.
It's easy to understand why organizations would want to implement an efficient and effective CRM solution. So what goes wrong with these initiatives? Why are around 70% of CRM deployment efforts fraught with problems and unforeseen complications? Let’s explore some remedies...
Implementing a new customer relationship management system is typically a large undertaking for an organization. See how some agile approaches can help reduce risks, maximize value and establish early warnings for issues or impediments.
Nothing in his impressive experience could have prepared a time-crunched filmmaker for his hectic project in China...except one thing: earning his PMP certification. Read how this international project management consultant got an animated film off the ground in no time flat.
Nothing in his impressive experience could have prepared a time-crunched filmmaker for his hectic project in China...except one thing: earning his PMP certification. Read how this international project management consultant got an animated film off the ground in no time flat.
You can leverage the proven tactics of social media to improve communications with stakeholders in your project. But once you build foundational content on your project site and build in a discussion area, the trick is to keep the area fresh and “top of mind.”
Some view project status as a necessary evil; done poorly, it is. But many successful project leaders use the status process to add value to their efforts, including better communication with management, team members and customers. Here are some proven ground rules for preparing and presenting effective status reports.
Why do so many CRM efforts fail? More often than not, it's because they are not strategic in their approach. Here's how to change it.
It is through gaining a better understanding of the uncertainties—and better managing them in relationship to the project environment and stakeholders involved—that PMs may more effectively approach and complete their endeavors to contribute more value.
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When I was born I was so surprised I couldn't talk for a year and a half. - Gracie Allen |
