Scram, Scrum!
byAnxiety and strain on the job is normal, but in the process of using Scrum it is common to find product development groups and senior management going head to head. Here we look at some keys to its successful implementation.
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Security in IT Project Management
bySecurity foundations for a project should be strongly laid in the initiation phase, preferably when the project charter is created and signed to document all possible risks, threat vectors and security loopholes, and should include conceivable remediation measures. Internal, external and technology-related risk are examined in alignment with project management processes.
Service Desk for ITIL
byTo find the heart of an effective product and service enterprise, one needs only to take a look at their service desk. And when examining the broad coverage of ITIL, service management stands strong.
Service Level Management: A Paradigm Shift
byMost of the information available on Service Level Management focuses more on the technical and logistics side of implementing various agreements--and on the relationship management side of the equation. While the technical and logistics aspects of SLM are very important, there seems to be an abhorrent vacuum around the intrapersonal side of making SLMs truly flourish.
Service Level Management: Back to Basics
byDeveloping a phased approach that brings continuous and measurable improvements is key to implementing an effective SLM capability. SLM isn’t about service level agreements, layers of complex processes and such. SLM is about aligning the services and capabilities IT provides to the organization with its fundamental operational and competitive sustainability needs.
Service Management from the Top Down
byTime consuming, friction inducing and potentially costly, there is plenty that you would want to avoid when properly building IT service management. Yet if you hold your nose and do it right, you can establish a strong and effective process.
Service-Oriented Project Management
byWhat does it mean to be service-oriented? A service-oriented project management model adopts its philosophies from the professional services arena.
Seven Deadly Habits of Ineffective Software Managers
byWe know, we know...it's a jungle out there in software land. These stories should introduce you to the unfortunate trials and tribulations of software development management--and the ways to overcome or avert them And all of these apply to project management, too! (You won't get too depressed, we promise!)
Seven Strategies for Technical Debt
byDo you make trade-offs with maintainability and adaptability in order to meet release dates? Fortunately, this hidden-cost fate is avoidable--but only for organizations that make a commitment. This article introduces you to technical debt and its common symptoms. You'll learn the basic steps to set up a repayment plan, the common causes of technical debt and effective strategies for paying it down.
Slashing Risks with User Experience Engineering (Part 3)
byWhat is UX, and why should you pay attention? In the first article, we looked at the seven key UX activities involved in collecting accurate insights, modelling and validating our designs. Part 2 focused exclusively on the key differences of modern user research methods from traditional requirements-gathering activities. Now we look at building prototypes that will make it easy for us to later validate our solutions with usability testing.
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"It is better to have a permanent income than to be fascinating." - Oscar Wilde |
