TeamHeadquarters

Tool Specs

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Projects Management
TeamHeadquarters Project Management is designed to support the planning and execution of projects with traditional project management tools for planning , assigning tasks, tracking progress, managing support, managing documents and charging time. Project plans can be managed with an interactive Gantt chart, which provides a contrast between the original plan and actual results. TeamHeadquarters can also be used for monitoring a portfolio of projects. The project portfolio reporting (PPM) function allows project managers to easily describe their projects at a high level and publish ongoing management reports with very little effort and time commitment.

Help Desk
TeamHeadquarters Help Desk ticketing system is ideal for managing reactive activities like support requests, incident tracking & defect tracking, and operational work. The system provides your organization with a detailed set of trend analysis reports in real-time. This unique browser based environment has been created to assist front line support, operational management and strategic management with their daily, unplanned work. Each function within help desk meets the individual needs of support staff. Queues and tickets manage service requests and the 'next action date' feature enables effortless management of ad hoc activities. Notifications provide the ability to keep your customer 'in the loop' as the support ticket moves through the life cycle, right up until resolution.

Time Sheets
The time sheet system automatically collects time from tickets and allows you to auto-populate the time to your time sheet with the click of a button. Simply manage and report all of your time for projects, support and operational work in one central place. Save administration time by consolidating your time collection instead of using multiple systems for time entry.

Customer Service Portal
Improve customer satisfaction by allowing your customers to self-serve when submitting and viewing support calls, service request, etc. Reduce calls to your help desk by providing self-serve access to an on-line knowledge base and intelligent how-to or what-to-check information resulting in call avoidance.

Portfolio Management
Monitor in real-time the entire scope of your business, including major projects, support, and internal operations. The project selection tool allows you to include the projects required for the report you desire.

Custom Reporting
Generate custom rich graphical reports with ease. The custom reporting SDK uses standard Microsoft reporting tools to generate the reports you require to meet your custom reporting needs. Reports can be scheduled to automatically run and delivered to the desired destination via email.

Categories

Agile
Application Lifecycle Management
Budgeting and Forecasting
Change Management (Version Control)
Collaboration
Document Management
Enterprise Portfolio Management
Expense Tracking
File Sharing
Issue Tracking
Metrics Tracking
Process Management
Professional Services Automation
Program Management
Project Accounting
Project Management
Project Portfolio Management
Reporting
Requirements Management
Resource Management
Risk Management
Scheduling
Service Management
Time Keeping
Workflow Management
Workforce Management

Features

Action Item Tracking
Approval/Workflow Management
Archiving Processes
Archiving Templates
Assignment Tracking
Benefits Documentation and Tracking
Best Practices Management
Billing & Chargeback Tracking
Budgeting & Forecasting
Change/Version Management
Collaboration
Custom User Interface
Customizable Fields
Customizable Functionality
Customizable Reporting
Data Import/Export to MS Excel
Data Import/Export to MS Project
Document Management
Email Integration
Estimating
Executive Dashboarding
Expense Tracking
Fault Management
File Sharing
Gantt Charting
Issue Management
Knowledge Management
Legacy System Integration
Methodology/Process Management
Metrics Management
Milestone Tracking
Mobile Access
Multi-Currency
Multi-Language
Percent-Complete Tracking
Pert Charting
Portfolio Management
Progress Tracking
Project Accounting
Project Estimating
Project Template Customization
Project Template Integration
Project Workflow
Quality Management
Records Management
Reporting (Financial)
Reporting (Progress)
Requirements Management
Resource Management
Risk Management
Scheduling
Software Development Kit
Task Management
Template Customization Support
Time Tracking
Total Cost Tracking
Workforce Management

Platforms

Linux/Unix
Mac
Open Source
Other
Software as a Service
Windows

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