Readings in Total Quality Management Part One
Join us for the first installment in a two-part series that will provide a broad overview of the main concepts, tools and processes of TQM as discussed in Readings in Total Quality Management, by Dr. Harry Ivan Costin, Associate Professor at the American Graduate School of Business. The readings are divided into eight sections and provide a broad overview of the main concepts, tools and processes of TQM. Stephen Townsend will facilitate a discussion for each topic with the first webinar focusing on concepts, tools and processes of TQM. The second webinar will discuss the implementation of TQM in projects or organizations
NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.