Customer Satisfaction - Gaining Valuable Insights for Stakeholder Management

Featuring Benjamin Govindsamy 

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Premium Content
PMI Membership
$129 /year
(plus $10 application fee)
Sign up to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.
PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more
Already a PMI Member? Log in now.
Premium Content
PMI Membership
$129 /year
(plus $10 application fee)
Sign up to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.
PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more
Already a PMI Member? Log in now.
63m 45s
Duration
1.00
PDUs
4,745
Views

Overview

We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.

Through my several years of working with customer satisfaction as a core key performance indicator (KPI) on the strategic scorecard, I will impart some practical concepts that can be adapted and employed on projects. Customer Satisfaction is key to improving quality and altering the course of any project towards success. The presentation will also cover relevant material from PMBOK Stakeholder Management and Quality management. Let take good projects and make them great!

NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.

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Talent Triangle Alignment

This video qualifies for the following PDUs:
 
PMP/PgMP
PMI-ACP
PMI-SP
PMI-RMP
PfMP
PMI-PBA
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Acknowledgements: Marjorie Anderson and Derrick May

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