Agile Process Design
How are processes developed today and where does the customer fall within your processes? Is the customer simply a participant in your internal processes, or is her desired outcome your focus? Do you use automation to facilitate design and adherence? What about collaboration with the employees who know the processes the best; those performing the work?
In this video lecture, we describe Agile Process Design and why this approach is important to both Project Managers (part of the deliverables) and Business Analysts (focus on needs). Explicit approaches will be highlighted in this webinar, including examples of how processes are designed in an agile way.
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Acknowledgements: Craig Dalrymple